Privacy Policy

General Terms and Conditions of Brodies Bro Bucks

1. The BRO BUCKS loyalty program is offered by Brodies Pty Ltd ABN 16 873 899 582.
2. By registering in the BRODIES loyalty program, using your card or the App, or claiming any benefit under the BRODIES loyalty program you are agreeing to these Terms and Conditions.
3. To register, simply download and install the BRODIES BROBucks App (found in the Apple App Store and the Google Play store), and complete the registration process within the app. Only one BRODIES BROBucks member account is permitted per person. Accounts are not transferrable.
4. Once registered, you can use your email address and password to login and check your points balance and update your account information details. You are responsible for all activity on your account, so please keep your login and password confidential
5. You are not able to earn or redeem rewards using the BRODIES BROBucks App until you have been registered in the BRODIES loyalty program. Rewards will not be available for redemption until 24 hours after registration.
6. Brodies accepts no responsibility for incorrect information provided by you or on your behalf.
7. Unless otherwise required by law or permitted by these Terms and Conditions, accrued rewards value has no monetary value or other value and cannot be redeemed or exchanged for cash (including as part payment for any purchases at a Brodies store). Rewards value is not transferable.
8. Brodies reserves the right to refuse use of a BRODIES BROBucks loyalty account or to cancel an account on a reasonable basis. Where this occurs, the account will be cancelled, and all points will be lost. No compensation is available upon cancellation of an account. Reasonable grounds for cancellation include: (a) any abuse or attempted abuse of the account or the BRODIES BROBucks loyalty program; (b) any use or attempted use of an account in a manner contrary to these Terms and Conditions; (c) any use or attempted use of an account made by a person other than the account holder; (d) any reasonable suspicion of dishonesty of an account holder in connection with the BRODIES BROBucks loyalty program.

Earning Rewards

9. To earn points, you must present the barcode on your phone from the BRODIES BROBucks App that has been registered to your Brodies loyalty account. The barcode must be presented and scanned in-store at the time of purchase.
10. For every $10 spent, your account will automatically be credited with 1 Bro Buck.
11. Earn 1 Bro Bucks for every $1 spent. 10 BroBucks = $1.
12. Brodies reserves the right to change the rate of points earning and reward issuance and any other associated values at any time. Brodies will provide you with advance notice of any change by email or by notice on our website.
13. If there is no activity on your account (either earning points or redeeming rewards) for 6 months, any points, rewards and BRO Buck dollars not already redeemed by the account holder will be automatically forfeited.
14. You are responsible for protecting your phone and/or your Brodies rewards club card. Brodies is not responsible for any loss of points or rewards associated with the loss, theft or misuse of your phone or your Brodies rewards club card.

Redeeming Rewards

15. Brodies dollars are redeemable on any food or beverage products within any Brodies store in Australia (subject to availability).
16. Minimum spend is 1 BRO BUCK ($1) and maximum spend is 50 BRO BUCKS ($50) at any given time.
17. If there is no activity on your account (either earning points or redeeming rewards) for 12 months, any points, rewards and BRO buck dollars not already redeemed by the account holder will be automatically forfeited.

 

Promotional Loyalty Rewards

18. As a BRODIES BROBucks member, you may be rewarded with various offers, as issued by Brodies from time to time. Vouchers will be awarded and will be valid for a certain period. Vouchers will show the expiry date. After the stated expiry date, the vouchers will automatically lapse. Vouchers are not transferrable.
19. On occasions, Brodies may run promotions exclusive to the BRODIES BROBUCKS loyalty program members. These promotions may be subject to separate terms and conditions.

Cancellation and termination

20. You may cancel your account by contacting Brodies on admin@brodies.com.au
21. If your account is cancelled any points, rewards and Brodies dollars not already redeemed by the account holder will be automatically forfeited.
22. If there is no activity on your account (either earning points or redeeming rewards) for 12 months, any points, rewards and Brodies dollars not already redeemed by the account holder will be automatically forfeited.

Eligible purchases

23. Brodies may determine from time-to-time which purchases are and aren’t eligible to earn points. Details of which purchases are and aren’t eligible to earn points will be available on the Brodies website.
24. The purchase of Brodies gift cards are not eligible to earn points.

Fees

25. No fees are charged by Brodies for the registration, activation or use of the BRODIES BROBucks loyalty program.

General

26. If you have any queries or feedback regarding the BRODIES BROBucks Loyalty Program please contact us via our website www.brodies.com.au.
27. Brodies reserves the right to change, suspend or terminate these Terms and Conditions, the BRODIES BROBucks loyalty program and any benefits under the BRODIES loyalty program at any time. Brodies will give advance notice of any such circumstance on our website. Where we change the BRO BUCKS loyalty program Terms and Conditions, the BRO BUCKS loyalty program or any benefits under the BRODIES BROBucks loyalty program an updated copy of them will be available on our website. Continuing to use your account after such amendments will be deemed acceptance of the amended Terms and Conditions.
28. While reasonable effort will be made in the stores so that rewards are correctly redeemed, Brodies takes no responsibility for any errors associated with earning or redeeming rewards.
29. Brodies takes no responsibility for stores that cannot process the earning of points or redemption of rewards due to technical difficulties.
30. We reserve the right to correct the balance of your BRODIES BROBucks account if we believe a clerical or accounting error has occurred or there is misuse by the customer.
31. Brodies values your privacy. All sensitive information such as customer data which could identify a person is encrypted in our database. Customer data is encrypted by using a symmetric key which is encrypted by a certificate.